Reader Poll: Customer Service vs Job Well Done

HAHA YEAH RIGHT! like I have any readers... but the title works.

Okay so I've been having work done on my car lately and this seems like a good way to vent, although vent isn't quite the right word. Most recent work and topic of this post is a front wheel/steering alignment (so that when the steering wheel is centered the car goes straight). It's a massive FAIL.

The car pulled to the right when I brought it in saturday morning. I picked it up around 1 pm and it was pulling severely to the left. FAIL #1. I brought it back after having it inspected for its MA state inspection and had an Audi tech look at the front wheel alignment. They claimed they fixed it but it still pulled a little around 4pm. I picked it up again. They asked that I drive the car before leaving to make sure I was happy. I wasn't. FAIL #2. They close at 5, this was happening at 4:30. I was instructed to leave the car (which I was NOT about to do in Lynn, sry Lynn people) or bring it back Sunday morning around 7:30 to 8 so they could check the alignment again and possibly realign it.

So by now I'm sure you're thinking the place where I brought my car must be terrible. FAIL #3. The location is Century Tire and Auto Service in Lynn, actually a very reputable place where both my parents have had a lot of tire-stuff done. W

Well here's my take on the "sitch." They have (as I like to... errr... type) "UH-MA-ZING" customer service. They've now been very willing to take my car back a third time and keep working to make me happy. And they've been kind and gracious about my fastidiousness when it comes to my car. That's customer service like you can't find anywhere. Customer service= WIN #1. BUT (and that's a biiiig but), no matter how good their customer service is, I'm still very frsutrated at having to return so many times and still be dissatisfied. The real test will come tomorrow when I pick the car up for a third time- if I'm happy it's over. If I'm not... well it won't be pretty.

So here's the reader poll: would you rather have good customer service and a situation similar to mine or bad customer service and the job done right on the first try? I can't quite decide myself and would LOOOOVE it if someone, anyone would try to convince me in the comments either here on blogspot or on the post to facebook. THANKS!!